Do you offer refunds?
Refunds will be given at our discretion, you will need to contact our customer services team on 01202 338 420 or email us at firstname.lastname@example.org to speak to one of our advisors.
What happens when I buy my ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
What happens if I don’t receive my e-ticket within 2 hours?
Sometimes tickets can go into the 'Junk' mail box, so please check your spam filters and the 'Junk' mailbox if it hasn't arrived within 2 hours.
If after 2 hours your confirmation email and e-ticket has not arrived (after checking your junk mailbox) please email email@example.com if you are certain payment was completed. We will respond during office hours Monday - Friday (excluding bank and public holidays).
What security is in place for buying tickets online?
The ticketing system is stored on a secure server and all transactions taking place use encrypted data to ensure that your details are safe when making a purchase online.
Can I pay for my ticket on the bus?
Yes, you can pay the driver with cash on the day you travel.
Where can I buy my ticket from?
Tickets can be brought in advance online, or from our Travel Concierge at Brockenhurst Train Station, The New Forest Centre in Lyndhurst, campsites, holiday parks Ferny Crofts and Burley YHA.
What does my ticket include?
Your ticket includes unlimited travel between the three New Forest Tour routes, you can hop on and off as much as you like for the duration that your ticket is valid for.
You can also use your ticket to gain 20% off at Beaulieu National Motor Museum, Exbury Gardens, New Forest Wildlife Park, New Forest Activities, Hythe Ferry and Ringwood Brewery Shop.
What do I do with my e-ticket?
Your digital ticket will be sent to you via an email once you have booked your tickets. You have the option to print the ticket off if you wish. Alternatively you can show the driver the ticket on your phone or device screen and they will be able to scan this and issue you your day’s ticket for travel.
How do I change the date of my ticket?
Your tickets are date-restricted but your chosen date can be changed. To change the date of your ticket, you will need to contact our customer services team on 01202 338 420 or email us at firstname.lastname@example.org to speak to one of our advisors. Due to the remote nature of the tour, we request that you give us at least 24 hours in times of amendments.